Homebase rated the worst for online shopping in Which? survey

Consumers found the Homebase website difficult to use and lacking up-to-date information

In the survey 10,000 consumers were asked to rate shopping sites on a number of factors including price, product range, and the returns process.

The DIY retailer received a satisfaction rating of just 55%, with shoppers finding the website difficult to navigate and lacking up-to-date information.

Dorothy Perkins and Sports Direct came joint second bottom of the list, both only managing a 61% customer score.

A Homebase spokesman said: “Customer feedback is really important to us, and we are working hard to make changes online to provide great service when customers shop with us.”